Audit Manager/Fire Safety Director
June 2011 – February 2012
The James New York
New York, NY

  • Managed overnight front office & security staff and conducted interviews for potential hires
  • Acted as overnight manager and concluded end of day property audit and financial reconciliation
  • Organize weekly meetings between Front Office management and restaurant management teams to ensure seamless operation and guest satisfaction between the property and on site outlets

Housekeeping/Facilities Manager
February 2011-June 2011
Liaison Capitol –An Affinia Hotel
Washington, D.C.

  • Inspected all hotel rooms, public areas, and VIP rooms daily to ensure that cleanliness meets hotel standards
  • Assisted the Director of Housekeeping in training and development of employees
  • Monitored labor expenses and compiled weekly payroll for union employees
  • Designed and implemented staffing program on new procedures, translating for those who were not yet fluent with English

Front Office Manager
May 2010-February 2011
Liaison Capitol –An Affinia Hotel
Washington, D.C.

  • Managed front office staff and conducted interviews for potential hires
  • Directly handled group arrivals and departures and acted as point of contact for group coordinators
  • Conducted Site visits for Sales and Catering teams for corporate and wedding contracts
  • Oversaw guest satisfaction scores and numbers pertaining to the front office performance
  • Compile payroll for department including union and non union employees
  • Organize weekly meetings between Front Office and Housekeeping department to maintain communication on joint projects and maintain standard of service for guests

Front Office Manager
May 2009 to May 2010
Hotel Palomar – Kimpton Hotels
Washington, D.C.

  • Designed and implemented employee schedule and supervision plan for the Front Office Department of 335 room hotel
  • Conducted interviews and trained new hires on proper service standards
  • Effectively managed payroll information system for twenty employees and submitted to accounting department
  • Ensured that employees maintained a high level of service and professionalism with all guests and designed a service recovery training to ensure team members were best equipped to handle inquiries, complaints and were empowered to offer solutions
  • Assisted in translations for housekeepers to housekeeping managers

Guest Service Agent/Rooms Inspector
August 2007 to May 2009
Hotel Helix – Kimpton Hotels
Washington, D.C.

  • Performed check in and check out for guests while answering multi-line phone system
  • Supervised VIP amenities were allocated appropriately
  • Acted as concierge and assisted guests with tours, museums and restaurant information
  • Assisted with inspection of rooms prior to arrival of guests